Cancellations and refunds

Laundry bookings

Customers may cancel or reschedule eligible bookings online more than 24 hours before pickup. Administrators may cancel through the out-for-pickup stage, including on pickup day. A booking cannot be cancelled after collection is confirmed.

Refunds

A cancelled confirmed payment is placed into manual refund review. A cancellation record does not itself mean that PayFast has completed a refund. Approved refunds are returned using an appropriate supported method and may take time to reflect.

Memberships

Memberships do not renew automatically. Requests concerning an unused paid period are reviewed under applicable consumer law and the circumstances of the request.

Shop orders

Unpaid orders may be cancelled and reserved stock released. For paid physical products, contact support before dispatch. Returns must comply with applicable South African consumer law; opened consumables may be restricted where legally permitted.

Contact info@turbotumble.co.za and include the relevant booking or shop order number.